
Customer Service Representative
Job Location
Hybrid: Seattle/Remote
Department
Service
Type of Job
Salary
Published Date
February 2, 2021 at 11:00:00 PM
About the Role
Our customers are central to our corporate mission and reason for our existence. Motis seeks to partner with our customers to help them transform their employee experience and business outcomes. Motis seeks a driven, professional and courteous Client Services Representative to own existing customer relationships and bring new clients on board. In this role, you will work closely with a cross-functional team to develop and maintain customer relationships, keep accurate correspondence records, provide timely solutions to client problems and assist in developing marketing materials and sales strategies.
Responsibilities:
Monitor and measure client satisfaction
Interact with clients and build relationships with them while ensuring their needs are being met
Mastermind creative ways to deliver an exceptional client experience and inspire repeat business from clients
Project manage implementation of Motis Grow Employee Development Platform
Liaise with different internal teams about client queries
Resolve complex client problems or disputes in a professional manner
Keep records and documentation of client interactions for training purposes
Ensure our customers receive an exceptional client experience
Maintain client focused working environment
Identify and develop new business opportunities with client contacts.
Assist in risk assessment and mitigation activities.
Participate in marketing campaigns
Qualifications:
5+ years experience in customer facing roles
Excellent communication skills and the ability to anticipate the needs of customers
Demonstrates strong analytical thinking skills
Possesses strong problem solving skills and the ability to make sound judgement calls
Superior organizational and time management skills
Knowledge of customer service programs and databases, or the ability to learn new software quickly
Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
Social sciences, humanities, or business degree or related qualification
Project management certificate or equivalent
Previous experience in a startup or small team environment
Benefits
Unlimited PTO
401k with matching
Company Ownership
Health, Dental, Vision Coverage
Professional Development Opportunities
Technology Allowance
Click "Apply Now" or email your resume and cover letter to hello@motispeople.com