Motis Minute

Every leader in every department plays a significant role in shaping and enacting the approach to people that will determine how employees experience their work at your business. It is no wonder that organizations are so murky and unfocused in their approach to people.

It is time to reimagine how we select, engage, develop and manage our managers. Businesses have explored the customer journey with great care and attention. We are just beginning to pay the same careful attention to the employee journey. It is important that we do.

"I make mistakes and decisions based on emotional cues and emotional biases that I may have -- and that’s true for everyone else as well.

And that means that when you’re thinking about appealing to people, you have to start with the emotional part. ...

Do you use Google Maps when you drive through your own city?

How about when you are headed somewhere you’ve been a few times?

On Sunday I headed up to go skiing, and turned on the GPS even though I know the route by heart. ...